{"id":4367,"date":"2020-12-18T10:30:57","date_gmt":"2020-12-18T10:30:57","guid":{"rendered":"https:\/\/www.caredocs.co.uk\/?p=4367"},"modified":"2023-06-05T15:11:33","modified_gmt":"2023-06-05T14:11:33","slug":"celebrating-great-customer-support-blog","status":"publish","type":"post","link":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/","title":{"rendered":"Celebrating great customer support"},"content":{"rendered":"<h2>Celebrating support<\/h2>\n<p>At CareDocs we like to think of our customers and colleagues as a family, because once you join us, we stay right beside you throughout your digital care management journey. From setting you up with your equipment and software, to teaching you how to use it, the high standards we provide externally are very similar to our own staff onboarding process internally.<\/p>\n<p>We also love to celebrate achievements both big and small for all members of the CareDocs family, because recognising one another\u2019s success encourages growth, motivation and better results. Giving support is at the core of our values. After all, that\u2019s why CareDocs was developed, to give you a helping hand in recording and managing care and creating top quality <a href=\"https:\/\/www.caredocs.co.uk\/benefits-of-caredocs\/care-benefits\/person-centred-care\/\">person-centred care<\/a> plans.<\/p>\n<p>But we\u2019re much more than just a software company. We pride ourselves on providing a friendly first-class customer service to help you deliver the best possible care. Whether you need help with the software, have a question about a <a href=\"https:\/\/www.caredocs.co.uk\/our-products\/caredocs-features\/\">feature<\/a> or <a href=\"https:\/\/www.caredocs.co.uk\/benefits-of-caredocs\/\">benefit<\/a>, need to talk to us about your <a href=\"https:\/\/www.caredocs.co.uk\/our-products\/hardware-and-devices\/\">hardware<\/a> or want one-on-one or group <a href=\"https:\/\/www.caredocs.co.uk\/training\/\">training<\/a>, we\u2019re standing by to assist from our Bristol head office.<\/p>\n<h2>Unrivalled customer support<\/h2>\n<p>We understand the care sector doesn\u2019t take a break, so we\u2019re also proud to have a UK-based out-of-hours support team to cover evenings, weekends and bank holidays. This includes Christmas Day, Boxing Day and New Year\u2019s Day. The best part is there\u2019s no extra charge. No matter how many times you need to get in touch we won\u2019t ask for a penny, because we believe supporting each other is invaluable.<\/p>\n<h2>Dedicated account managers<\/h2>\n<p>Our focus on customer service doesn\u2019t rely solely with our Support team. We have a dedicated Business Development team whose job it is to understand your requirements and assist you through learning the <a href=\"https:\/\/www.caredocs.co.uk\/benefits-of-caredocs\/\">benefits<\/a> and <a href=\"https:\/\/www.caredocs.co.uk\/our-products\/caredocs-features\/\">features<\/a> of the software and help you choose the right package for you, so you get the most out of your products. If you need advice or want to talk to someone about your account, you always know exactly who to contact.<\/p>\n<h2>Experienced and knowledgeable trainers<\/h2>\n<p>The Training department give detailed one-on-one or group training sessions on how to use the software. This can be <a href=\"https:\/\/www.caredocs.co.uk\/training\/online-training\/\">remote<\/a>, or when safe to travel, <a href=\"https:\/\/www.caredocs.co.uk\/training\/face-to-face-training\/\">face-to-face<\/a>. What separates our trainers from other digital care management systems, is you will quickly realise they go the extra mile. This is because they understand the care sector and have real life experience with it. You won\u2019t just learn how to use the software, but how to use it effectively to provide the best service for your setting.<\/p>\n<h2>Expert software developers<\/h2>\n<p>2020 has been a memorable year for our Development department. It has expanded threefold since March, and as a result the number of software updates our customers receive has increased. To support your user experience and ensure you have everything you need, feedback is frequently requested through surveys and our change request portal.<\/p>\n<p>In addition to this, there are two care sector experts in the team who are active in the community and understand first-hand the needs of care providers. Existing product improvements, preparing new <a href=\"https:\/\/www.caredocs.co.uk\/our-products\/caredocs-features\/\">features<\/a> and writing <a href=\"https:\/\/www.caredocs.co.uk\/our-products\/caredocs-features\/business-management-features\/policies-and-procedures\/\">policies and procedures<\/a> are just a few of the tasks they are involved with.<\/p>\n<h2>Creative marketers<\/h2>\n<p>Everything you read and view outside of the software that is related to CareDocs, such as our general email communications, newsletters, <a href=\"https:\/\/www.caredocs.co.uk\/blog\/\">blogs<\/a> and social media posts, are created by the Marketing team to raise awareness of important goings\u2013on inside the business and in the wider sector.<\/p>\n<p>We care about keeping you up to date and creating useful materials like videos and user guides to ensure you have various resources to assist you through your day-to-day use of the software. Whether it\u2019s through informing or advising, we want to help anyway we can.<\/p>\n<h2>Get in touch<\/h2>\n<p>You can take advantage of phone calls, emails,&nbsp;live&nbsp;screen sharing&nbsp;demonstrations, training videos and manuals, step-by-step guides, live webinars, and when safe, personal visits direct to your door, wherever you\u2019re based in the country.&nbsp;<\/p>\n<p>So&nbsp;we would like to celebrate free, unrivalled support for all our customers since 2008, helping care homes and nursing homes be the best they can be.&nbsp;&nbsp;<\/p>\n<p>For support, advice&nbsp;or training, phone our office on&nbsp;0330&nbsp;056&nbsp;3333&nbsp;or email us at:&nbsp;<\/p>\n<p>Support:&nbsp;<a href=\"mailto:support@caredocs.co.uk\" rel=\"nofollow\">support@caredocs.co.uk<\/a>&nbsp;<\/p>\n<p>Sales \/&nbsp;Account manager:&nbsp;<a href=\"mailto:SalesGroup@caredocs.co.uk\" rel=\"nofollow\">SalesGroup@caredocs.co.uk<\/a>&nbsp;<\/p>\n<p>Training:&nbsp;<a href=\"mailto:Training@caredocs.co.uk\" rel=\"nofollow\">Training@caredocs.co.uk<\/a>&nbsp;&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At CareDocs we like to think of our customers and colleagues as a family, because once you join us, we stay right beside you throughout your digital care management journey. From setting you up with your equipment and software, to teaching you how to use it, the high standards we provide externally are very similar to our own staff onboarding process internally.<\/p>\n","protected":false},"author":8,"featured_media":4373,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[22],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Celebrating Great Customer Support | CareDocs<\/title>\n<meta name=\"description\" content=\"Here is how CareDocs celebrates outstanding customer support for our customers and their service users in the care industry.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Celebrating Great Customer Support | CareDocs\" \/>\n<meta property=\"og:description\" content=\"Here is how CareDocs celebrates outstanding customer support for our customers and their service users in the care industry.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/\" \/>\n<meta property=\"og:site_name\" content=\"CareDocs\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-18T10:30:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-05T14:11:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Joe Webber\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joe Webber\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/\"},\"author\":{\"name\":\"Joe Webber\",\"@id\":\"https:\/\/www.caredocs.co.uk\/#\/schema\/person\/05fda13dad76b04db38dad765ed0dc02\"},\"headline\":\"Celebrating great customer support\",\"datePublished\":\"2020-12-18T10:30:57+00:00\",\"dateModified\":\"2023-06-05T14:11:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/\"},\"wordCount\":764,\"publisher\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg\",\"articleSection\":[\"Digital Transformation\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/\",\"url\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/\",\"name\":\"Celebrating Great Customer Support | CareDocs\",\"isPartOf\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg\",\"datePublished\":\"2020-12-18T10:30:57+00:00\",\"dateModified\":\"2023-06-05T14:11:33+00:00\",\"description\":\"Here is how CareDocs celebrates outstanding customer support for our customers and their service users in the care industry.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#primaryimage\",\"url\":\"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg\",\"contentUrl\":\"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg\",\"width\":2560,\"height\":1707,\"caption\":\"customer-support\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.caredocs.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Celebrating great customer support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.caredocs.co.uk\/#website\",\"url\":\"https:\/\/www.caredocs.co.uk\/\",\"name\":\"CareDocs\",\"description\":\"The UK&#039;s Leading Care Management Solution.\",\"publisher\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.caredocs.co.uk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.caredocs.co.uk\/#organization\",\"name\":\"CareDocs\",\"url\":\"https:\/\/www.caredocs.co.uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.caredocs.co.uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/08\/caredocs_logo_dark_1_145.png\",\"contentUrl\":\"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/08\/caredocs_logo_dark_1_145.png\",\"width\":145,\"height\":75,\"caption\":\"CareDocs\"},\"image\":{\"@id\":\"https:\/\/www.caredocs.co.uk\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.caredocs.co.uk\/#\/schema\/person\/05fda13dad76b04db38dad765ed0dc02\",\"name\":\"Joe Webber\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.caredocs.co.uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b64c5f97a0ad3b51923bc101baf8b3a1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b64c5f97a0ad3b51923bc101baf8b3a1?s=96&d=mm&r=g\",\"caption\":\"Joe Webber\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Celebrating Great Customer Support | CareDocs","description":"Here is how CareDocs celebrates outstanding customer support for our customers and their service users in the care industry.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/","og_locale":"en_US","og_type":"article","og_title":"Celebrating Great Customer Support | CareDocs","og_description":"Here is how CareDocs celebrates outstanding customer support for our customers and their service users in the care industry.","og_url":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/","og_site_name":"CareDocs","article_published_time":"2020-12-18T10:30:57+00:00","article_modified_time":"2023-06-05T14:11:33+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg","type":"image\/jpeg"}],"author":"Joe Webber","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Joe Webber","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#article","isPartOf":{"@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/"},"author":{"name":"Joe Webber","@id":"https:\/\/www.caredocs.co.uk\/#\/schema\/person\/05fda13dad76b04db38dad765ed0dc02"},"headline":"Celebrating great customer support","datePublished":"2020-12-18T10:30:57+00:00","dateModified":"2023-06-05T14:11:33+00:00","mainEntityOfPage":{"@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/"},"wordCount":764,"publisher":{"@id":"https:\/\/www.caredocs.co.uk\/#organization"},"image":{"@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#primaryimage"},"thumbnailUrl":"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg","articleSection":["Digital Transformation"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/","url":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/","name":"Celebrating Great Customer Support | CareDocs","isPartOf":{"@id":"https:\/\/www.caredocs.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#primaryimage"},"image":{"@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#primaryimage"},"thumbnailUrl":"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg","datePublished":"2020-12-18T10:30:57+00:00","dateModified":"2023-06-05T14:11:33+00:00","description":"Here is how CareDocs celebrates outstanding customer support for our customers and their service users in the care industry.","breadcrumb":{"@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#primaryimage","url":"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg","contentUrl":"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/12\/CareDocs-Blog-Digital-Transformation-Celebrating-Support.jpeg","width":2560,"height":1707,"caption":"customer-support"},{"@type":"BreadcrumbList","@id":"https:\/\/www.caredocs.co.uk\/celebrating-great-customer-support-blog\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.caredocs.co.uk\/"},{"@type":"ListItem","position":2,"name":"Celebrating great customer support"}]},{"@type":"WebSite","@id":"https:\/\/www.caredocs.co.uk\/#website","url":"https:\/\/www.caredocs.co.uk\/","name":"CareDocs","description":"The UK&#039;s Leading Care Management Solution.","publisher":{"@id":"https:\/\/www.caredocs.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.caredocs.co.uk\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.caredocs.co.uk\/#organization","name":"CareDocs","url":"https:\/\/www.caredocs.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.caredocs.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/08\/caredocs_logo_dark_1_145.png","contentUrl":"https:\/\/www.caredocs.co.uk\/wp-content\/uploads\/2020\/08\/caredocs_logo_dark_1_145.png","width":145,"height":75,"caption":"CareDocs"},"image":{"@id":"https:\/\/www.caredocs.co.uk\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.caredocs.co.uk\/#\/schema\/person\/05fda13dad76b04db38dad765ed0dc02","name":"Joe Webber","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.caredocs.co.uk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b64c5f97a0ad3b51923bc101baf8b3a1?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b64c5f97a0ad3b51923bc101baf8b3a1?s=96&d=mm&r=g","caption":"Joe Webber"}}]}},"_links":{"self":[{"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/posts\/4367"}],"collection":[{"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/comments?post=4367"}],"version-history":[{"count":5,"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/posts\/4367\/revisions"}],"predecessor-version":[{"id":17490,"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/posts\/4367\/revisions\/17490"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/media\/4373"}],"wp:attachment":[{"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/media?parent=4367"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/categories?post=4367"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.caredocs.co.uk\/wp-json\/wp\/v2\/tags?post=4367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}