Technical Support

0330 056 3333 (Opt.1)

Sales

0330 056 3333 (Opt.2)

Office Hours

Mon-Fri 9:00am-5:00pm

Helping your team stay confident and up to date

Support doesn’t stop once your system is live.

CareDocs helps your team build confidence, stay informed and continue improving how they use the system over time.

Traning and product Updates-Hero

THE REALITY

Without ongoing support, care software loses value over time

  • Staff confidence can drop
    Without continued training, teams may stop using the system effectively.
  • New staff need onboarding quickly
    High turnover means training must be simple and accessible.
  • Software can quickly become outdated
    The care environment never stands still; without regular updates, software is soon left behind

HOW CAREDOCS SUPPORTS YOU

Support That Goes Beyond Setup

The Solution:

Practical, hands-on training

Staff learn how to use the system through real scenarios and workflows, building confidence in the tasks they'll carry out every day rather than working through abstract theory.

The Solution:

Champion-led approach

Key staff members are trained to become internal experts, giving them the knowledge and confidence to support colleagues and drive adoption in a way that fits how your service operates.

The Solution:

Accessible support resources

Help Centre guides, live chat and community support are always available, so your team can get answers quickly whether they're new to the system or dealing with something unexpected.

The Solution:

Continuous product updates

New features, improvements and compliance updates are delivered as part of your subscription, so your system stays current without any additional cost or disruption to your service.

CareDocs is operational support for your care service

See how your daily pressures can become manageable, structured workflows.

WHAT THIS MEANS

Support That Grows With Your Service

  • Ongoing staff confidence
    Your care teams continue to use the system effectively over time.
  • Faster onboarding for new staff
    Your new starters can get up to speed quickly.
  • A system that evolves with you
    CareDocs continues to improve alongside your care service and sector changes.

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