To help maintain confidentiality and ensure contacts only see the information they need, the manager has the option to determine whether the resident contact should see Personal, Social or Clinical care updates, or a combination each. Personal includes sensitive information which might be more beneficial for family members to know. Social could be more relevant for friends who wish to keep up to date with the activities your resident is involved with. Clinical may be more suited to medical professionals to enable them to see and share updates related to health care.

When the contacts have logged in to the CareDocs Connect website, as well as viewing updates and files, they also have a few options to interact with the resident. Contacts can send text messages – perfect for small notes of encouragement or just to check in to let the resident know they are thinking of them. They can also send personal photos and any files they may feel are relevant to the care. GPs, for example, may find this particularly useful for providing care instructions remotely, especially as many people cannot leave their residence. These are all received by the care staff directly through CareDocs, who then relay the messages to the resident.