Technical hardware support

CareDocs doesn’t just provide software, we also supply hardware, like desktop computers, laptops and dedicated mobile devices from trusted and reliable brands. In addition to answering software queries our support team will assist you with any technical issues relating to your CareDocs equipment to help keep everything working the way it should.

If you need to contact us, we’ll ask you a series of questions designed to help us understand what may be affecting your hardware’s performance so we can walk you through how to remedy it. Or if necessary we can access your computer remotely to diagnose and fix the problem using screen sharing technology.

CareDocs Benefits Technical Hardware Support

Repair & replace service

On rare occasions equipment may become faulty or damaged – but it’s nothing to be concerned about. With regular and automatic data back-ups, your work won’t be at risk if something unexpected happens to your hardware. To keep your care running smoothly, we’ll arrange for the equipment to be fixed or replaced. It won’t ever take long to get you back on track and because we cater for the care sector, if we need to order in new parts, we have priority over other businesses with less urgent requirements.

CareDocs Benefits Technical Hardware Support Repair and Replace Service

Out-of-hours technical advice

Our out-of-hours technical support service is available on weekends, evenings and bank holidays to assist you in the unlikely event you run into any urgent issues stopping you from being able to use CareDocs. If you’re having trouble booting up your computer, starting the software or logging into your account, you can contact our emergency helpline and we can assess the situation and help you find a solution.

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Contact us to find out more

If you have a question about CareDocs or want to speak with us about our services, please get in touch. Our friendly sales team are happy to help.

Office Hours Mon–Fri: 9:00am–5:00pm

Sales 0330 056 3333 (Opt. 2)

Don’t just take our word for it

Thanks to the feedback of our customers we’ve grown a lot since our launch in 2008. However, one thing that remains the same is the values CareDocs was built upon. We’re committed to making a difference to the lives of people in the care sector and that starts with you.

CareDocs is a powerful tool in supporting our compliance with the Fundamental Standards
We are happy to recommend CareDocs as the software is a powerful tool in supporting our compliance with the Fundamental Standards. Its ability to upload records to Resident files is also helping us move towards a goal of a paperless environment.
Sharon Annakie
Registered Manager, Abele Care
The outstanding support from the CareDocs team is fantastic
There has been a genuine willingness to use CareDocs as the care staff could really see the benefit of using it. I was immediately struck by the intuitive way in which it had been built, & the breadth of the functionality it supported. The outstanding support from the CareDocs team is fantastic.
Nicola Hazzard
Quality Assurance Manager, Cross Crown Care Homes
The Care Plan and Body Map features are amazing
I would recommend CareDocs to be used in care homes as it is a really efficient system for recording. The Care Plan and Body Map features are amazing.
Diana Piscoi
Clinical Lead, Carebase
Abbas Abeadli
One of the best investments!
CareDocs is arguably one of the best investments our home has made and I would not hesitate to recommend it to anyone thinking of changing from paperwork to a computer management system.
Abbas Abeadli
Deputy Manager, Eton House
Cheryl Williams
CareDocs has been our saviour!
CareDocs has been our saviour and has assisted us with managing and maintaining compliance and the quality of the person-centred care we provide, impressing our inspectors on many occasions.
Cheryl Williams
Registered Manager

How can CareDocs benefit you?

Our software gives you freedom to work the way you want. With plenty of customisable settings, CareDocs caters to businesses of all sizes and staff of all levels. Don’t just take our word for it – our system is trusted by thousands of users across the UK working in small and large residential, nursing and domiciliary settings.

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There’s more to CareDocs than a digital care management system. We’re specialists in care who love providing interesting and educational resources. Whilst you’re here, take a look at our latest blogs, updates and news articles. New content is added regularly so check back again soon for more!

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