Free out-of-hours support

Our normal office working hours are 8am to 5pm Monday to Friday excluding bank holidays, but because your business doesn’t stop, we operate an emergency out-of-hours support service on evenings, weekends and bank holidays to ensure we have someone on hand to help if you experience urgent technical issues which stop you from using our software. Examples of urgent support include if your computer won’t start, you can’t open the CareDocs software or if you’re unable to login to your profile. If necessary, we can even access your computer remotely to diagnose the problem.

CareDocs Benefits Out of Hours Support

Our out-of-office hours

Weekday: 5pm-10pm

Weekend & bank holiday: 9am-10pm

There isn’t a special process to speak to us out of hours. Just use our normal contact details and follow the instructions on the telephone system.

CareDocs Benefits Out of Hours Support Our Hours

Call back service

If you call us and we’re helping another customer, don’t worry! Just leave a voicemail and your information so we can get in touch with you as soon as we’re finished. Because this is an emergency service, we want to be on hand for all customers who are unable to use the software, so we recommend non-urgent queries wait until the next working day. Alternatively we have created various tutorial videos and guides that can support you in how use specific features.

Book a demo

Book a free demo to see how we can transform your business.

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Contact us to find out more

If you have a question about CareDocs or want to speak with us about our services, please get in touch. Our friendly sales team are happy to help.

Office Hours Mon–Fri: 9:00am–5:00pm

Sales 0330 056 3333 (Opt. 2)

Don’t just take our word for it

Thanks to the feedback of our customers we’ve grown a lot since our launch in 2008. However, one thing that remains the same is the values CareDocs was built upon. We’re committed to making a difference to the lives of people in the care sector and that starts with you.

2
CareDocs is a powerful tool in supporting our compliance with the Fundamental Standards
We are happy to recommend CareDocs as the software is a powerful tool in supporting our compliance with the Fundamental Standards. Its ability to upload records to Resident files is also helping us move towards a goal of a paperless environment.
Sharon Annakie
Registered Manager, Abele Care
CareDocs-Meet-the-team-could-be-you
The outstanding support from the CareDocs team is fantastic
There has been a genuine willingness to use CareDocs as the care staff could really see the benefit of using it. I was immediately struck by the intuitive way in which it had been built, & the breadth of the functionality it supported. The outstanding support from the CareDocs team is fantastic.
Nicola Hazzard
Quality Assurance Manager, Cross Crown Care Homes
1
The Care Plan and Body Map features are amazing
I would recommend CareDocs to be used in care homes as it is a really efficient system for recording. The Care Plan and Body Map features are amazing.
Diana Piscoi
Clinical Lead, Carebase
Abbas Abeadli
One of the best investments!
CareDocs is arguably one of the best investments our home has made and I would not hesitate to recommend it to anyone thinking of changing from paperwork to a computer management system.
Abbas Abeadli
Deputy Manager, Eton House
Cheryl Williams
CareDocs has been our saviour!
CareDocs has been our saviour and has assisted us with managing and maintaining compliance and the quality of the person-centred care we provide, impressing our inspectors on many occasions.
Cheryl Williams
Registered Manager

How can CareDocs benefit you?

Our software gives you freedom to work the way you want. With plenty of customisable settings, CareDocs caters to businesses of all sizes and staff of all levels. Don’t just take our word for it – our system is trusted by thousands of users across the UK working in small and large residential, nursing and domiciliary settings.

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There’s more to CareDocs than a digital care management system. We’re specialists in care who love providing interesting and educational resources. Whilst you’re here, take a look at our latest blogs, updates and news articles. New content is added regularly so check back again soon for more!

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