Free out-of-hours support
Our normal office working hours are 8am to 5pm Monday to Friday excluding bank holidays, but because your business doesn’t stop, we operate an emergency out-of-hours support service on evenings, weekends and bank holidays to ensure we have someone on hand to help if you experience urgent technical issues which stop you from using our software. Examples of urgent support include if your computer won’t start, you can’t open the CareDocs software or if you’re unable to login to your profile. If necessary, we can even access your computer remotely to diagnose the problem.
Our out-of-office hours
Weekend & bank holiday: 9am-10pm
There isn’t a special process to speak to us out of hours. Just use our normal contact details and follow the instructions on the telephone system.
Call back service
If you call us and we’re helping another customer, don’t worry! Just leave a voicemail and your information so we can get in touch with you as soon as we’re finished. Because this is an emergency service, we want to be on hand for all customers who are unable to use the software, so we recommend non-urgent queries wait until the next working day. Alternatively we have created various tutorial videos and guides that can support you in how use specific features.
Book a demo
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Contact us to find out more
If you have a question about CareDocs or want to speak with us about our services, please get in touch. Our friendly sales team are happy to help.
Don’t just take our word for it
Thanks to the feedback of our customers we’ve grown a lot since our launch in 2008. However, one thing that remains the same is the values CareDocs was built upon. We’re committed to making a difference to the lives of people in the care sector and that starts with you.
CareDocs is a powerful tool in supporting our compliance with the Fundamental Standards
The outstanding support from the CareDocs team is fantastic
The Care Plan and Body Map features are amazing
One of the best investments!
CareDocs has been our saviour!
How can CareDocs benefit you?
Our software gives you freedom to work the way you want. With plenty of customisable settings, CareDocs caters to businesses of all sizes and staff of all levels. Don’t just take our word for it – our system is trusted by thousands of users across the UK working in small and large residential, nursing and domiciliary settings.
Benefits for your size of business
Our easy-to-use system was designed for businesses of all sizes. How you use CareDocs is up to you. The main focus is providing a top-quality service to the people in your care. Our software ensures this goal isn’t lost, whether you look after one or 1,000 individuals.
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There’s more to CareDocs than a digital care management system. We’re specialists in care who love providing interesting and educational resources. Whilst you’re here, take a look at our latest blogs, updates and news articles. New content is added regularly so check back again soon for more!